Urbanista Support Center

How do I reset my Paris earphones?

If you have connection problems or that only one of your earphones is working, please follow the following steps below

1. Reset steps

a. Forget the earphones on your device: 
  • Open Bluetooth settings on your device
  • Tap the blue "i" next to the Bluetooth device you want to forget 
  • Tap "forget this device"
  • When prompted again, tap "forget device" 
  • You'll know the device has been forgotten when it no longer appears under "My Devices" in the Bluetooth settings 

b. Put the earphones into the charging case

c. Make sure the charging case is fully charged (it takes 1,5h to charge the earphones) 

d. Hold right (R) and left (L) logo simultaneously for 10 seconds

2. Pairing steps 

a. Put the earphones into the charging case and remove them again. The indicator light will flash blue three times.

b. Hold the earphones close to each other. Left and right earphones will pair automatically

c. Upon successful pairing, the indicator light on the left (L) earphone will stop flashing and the right (R) earphone will flash slowly

d. Open Bluetooth settings on your phone and connect to Urbanista Paris


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