Urbanista Support Center

Athens - FAQ

Q: Do they float if you drop them in the water?
A: No, none of the earphones float.

Q: Can you only charge it a total of three times? and then they no longer work?
A: No, they can be charged 3 times until the battery is drained and needs to be recharged.

Q: Is it possible to use only one earbud while the other one is left in the case? Does it matter if it is left or right? 
A: Depends on which model. All current models (London, Paris, Stockholm Plus, Athens) can be used with the preferred side, older models however can only support one side.

Q: ATHENS; How do you get the headphones to work underwater successfully
without them keep cutting?

A: The earphones do not work underwater as Bluetooth technology is not possible to transmit underwater. The earbuds however do not take any damage if they are used while swimming etc. This section refers to Athens only!

Q: Would these earphones work with a Smart TV?
A: Yes, as long as the TV has Bluetooth, it will work fine.

Q: I lost my gofits (silicone tips), can I buy new ones? 
A: Yes, spare parts are available at our website.

Q: How can the beep between each track be disabled?
A: There is no way to de-activate this. 

Q: Can I use the headphones to my computer?
A: Yes, all Urbanista products can be used with a laptop (both MAC/PC)

Q: I lost my earbud, can I buy a new one?
A: Yes, spare parts are available at our website.

If you need more help please contact support@urbanista.com and we’ll help you further! 

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