Urbanista Help Center

Connection/pairing issues with Stockholm?

If you have connection problems or that only one of your earphones is working, please follow the following steps below


The right earphone is the main connection to the mobile phone/computer AND to the left earphone. The left earphone only connects to the right earphone to sync. If either of the earphones is not working or not connecting on your device, it could be a syncing issue with it.


1. Make sure the charging case is charged and that the indicator lights are on.


2. Forget the device:
  •  Open Bluetooth settings on your device. 
  • Tap the blue "i" next to the Bluetooth Device you want to Forget.  
  • Tap Forget this Device
  • When prompted again, tap Forget Device
  • You'll know the device has been forgotten when it no longer appears under My Devices in Bluetooth settings.


3. While the earphones sit in the case, hold right (R) and left (L) logo simultaneously for 10-15 seconds and don't stop until you see both of them blinking 3 times.

4. Open Bluetooth settings on your device and connect to "Urbanista Stockholm". 

5. Remove the earphones from the charging case and put them close together to pair. 

6. Upon successful pairing, The indicator light on the left (L) earphone will stop flashing and the right (R) earphone will flash slowly.






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