Urbanista Help Center

Connection/pairing issues with Paris?

If you have connection problems or that only one of your earphones is working, please follow the following steps below


1. Make sure the charging case is charged and that the indicator lights are on.


2. Forget the device: 
  •  Open Bluetooth settings on your device. 
  • Tap the blue "i" next to the Bluetooth Device you want to Forget.  
  • Tap Forget this Device
  • When prompted again, tap Forget Device
  • You'll know the device has been forgotten when it no longer appears under My Devices in Bluetooth settings. 


3. Take out the earphones from the charging case. Hold right (R) and left (L) logo simultaneously for 10-15 seconds and don't stop until you see both of them blinking.

4. Put the earphones into the charging case. 

5. Open Bluetooth settings on your device and connect to "Urbanista Paris L" or "Urbanista Paris R". 

6. Remove the earphones from the charging case. Indicator light will flash blue three times.

6. Hold the earphones close to each other. Left and right earphones will pair automatically.

7.  Upon successful pairing, you will hear “Connected” from both earphones and the indicator light on the left (L) earphone will stop flashing and the right (R) earphone will flash slowly.


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